E-learning Case Study

How Kansas Fire Department Transformed Training with Immersive Simulations

Trusted by Public Safety Teams

The Kansas Fire Department approached us to address two critical challenges: boosting morale among firefighters and providing effective training on diversity and inclusion (D&I) . The goal was to create an engaging, impactful learning experience that would resonate with firefighters, foster teamwork, and ensure compliance with D&I principles - all while maintaining the seriousness of the subject matter.

The Challenge

The Kansas City Fire Department's training program struggled with low engagement (70% disengagement with diversity training) and poor team morale (45% satisfaction). Compliance gaps, due to missed inclusion training targets, added further pressure. These challenges stemmed from three core issues: time constraints, safety risks, and inconsistent training quality.

Time Constraints

Traditional training methods were time-consuming, taking firefighters away from their critical duties.

Safety Concerns

Certain training scenarios, such as hazardous material handling, posed safety risks in a real-world environment.

Inconsistent Training

Training quality varied depending on the instructor and location, leading to inconsistencies in firefighter preparedness.

Why Kansas City Choose Kyteway?

Kansas City Fire Department chose Kyteway for our innovative e-learning solutions. Kyteway offered engaging, interactive training to replace outdated methods, a safe virtual environment for high-risk scenarios, and consistent, accessible training for all firefighters. Our tailored approach and commitment to the department's needs made them the ideal partner.

The Kyteway's Solution

The Kansas City Fire Department faced challenges with time constraints, safety concerns, and inconsistent training.

Kyteway provided targeted solutions to address each of these issues:

Time Constraints

Bite-sized, mobile-first modules, including 15-minute scenario microlearning sessions accessible during shift downtime.

Inconsistency

A standardized scenario library with pre-built simulations, ensuring uniform training across all firehouses.

Safety Concerns

Risk-free 360° hazard simulations, such as photorealistic chemical spill drills, eliminating live exposure.

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Kyteway Developed an Online Training Program for Kansas City Fire Department that Included:

Interactive Simulations

Realistic simulations of fire scenarios, hazardous material incidents, and rescue operations allowed firefighters to practice their skills in a safe and controlled environment.

Mobile Accessibility

Firefighters could access training materials on their mobile devices, allowing them to learn anytime, anywhere.

Assessment and Certification

The platform included rigorous assessments to ensure firefighters met the required standards and received proper certification.

Kyteway nailed it! They took our old training and made it something people actually want to do. The interactive stuff and gamification really boosted engagement. Highly recommend them!

Michael Henry, CPTD, Training Consultant and Expert

Why This Worked ( Precision Over Gimmicks! )

Firefighter-Approved Design ✅:

No Fluff: Scenarios mirror actual calls (e.g., balancing cultural sensitivity during medical emergencies).
Safety First: 100% of hazardous training moved to simulations.
Centralized Control: Chiefs update content once, deploy everywhere.

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